IT technical support

Full Time
Amman - Jordan, Cairo - Egypt, Dubai - UAE
Posted 1 year ago

Main Duties:

  • Support LANs, WANs, network segments, Internet, and intranet systems.
  • Maintain system efficiency.
  • Troubleshoot problems reported by users.
  • Make recommendations for future upgrades.
  • Maintain network.
  • Analyze and isolate issues.
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify system’s performance.
  • Identify user needs.
  • Maintain integrity of the network, server deployment, and security.
  • Design and deploy networks.
  • Perform network address assignment.
  • Assign routing protocols and routing table configuration.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as file servers, VPN gateways, intrusion detection systems.

Job Requirements

  • Bachelor’s Degree in Information Technology, Computer Science or related field required
  • (Experience with Microsoft Windows Server including Active Directory) is must
  • Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Experience 1+ at the same position
  • Excellent IT, communication, leadership and management skills
  • Ability to fill multiple roles simultaneously

Job Features

Job CategoryCustomer service / Support, IT/ Software development

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